Borang Aduan

Ini adalah borang yang perlu anda isi jika anda ingin mengemukakan aduan kepada Phoenix. Untuk bantuan dalam melengkapkan borang ini, sila hubungi salah seorang wakil sokongan pelanggan kami di [email protected].

Sila isi borang dan klik pada butang “Hantar Aduan Anda” di bawah untuk menyerahkan aduan anda dengan segera dan secara automatik kepada Phoenix LTD. Harap maklum bahawa Syarikat berhak untuk tidak menerima aduan yang dikemukakan melalui sebarang cara atau kaedah lain (cthnya. E-mel, telefon, dsb.).

Maklumat yang lengkap, terkini dan tepat mesti diberikan kepada Phoenix LTD untuk tujuan menyiasat dan menilai aduan anda. Sila ambil perhatian bahawa borang aduan di bawah adalah indikatif dan tidak lengkap. Phoenix LTD boleh meminta maklumat tambahan dan/atau penjelasan dan/atau bukti mengenai Aduan anda. Selain itu, Phoenix LTD boleh meminta anda menyerahkan semula borang aduan baru jika ia percaya bahawa anda telah melengkapkan dan/atau memalsukan borang aduan anda.

Phoenix LTD akan berusaha untuk menyelesaikan aduan anda atas dasar niat baik, ekuiti dan mengambil langkah yang konsisten dengan amalan pasaran.

Phoenix LTD Client Complaint Form

Part I. Client Details

Fields marked with an asterisk (*) are mandatory.

*Mobile Phone Number (Add country code)

Home/Work Phone Number (Add country code)

*ID or Passport Number (Please enter the number of the document you have provided to the company during the verification of your account)

*Email Address (Please enter the email address you have used to register your account)

*Residential Address: Address, City, ZIP/Postal Code, State/Province, Country

Part II. Complaint Details

*Please provide below the name(s) of the contact person(s) of Phoenix LTD at the time of your complaint:

*Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint.

* When did the issue you are complaining about take place?

* When did you first notice that there might be a problem?

* Have you communicated your complaint to Phoenix LTD and/or its associates?

Please attach together with this form any supporting evidence to your claim that will facilitate the Company's investigation of your complaint.

*I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete.

I Confirm

I acknowledge that Phoenix LTD will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me with a unique reference number. The unique reference number should be used in all your future contact with the Company, the Seychelles Financial Services Authority (FSA) regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within thirty (30) days from today. In case additional information is required, you shall be contacted by one of our officers. If the Complaint is more complex and takes longer than thirty (30) business days to resolve, we will communicate the reasons for the delay. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaint Info'' page for further details on the issue. *

I Confirm

Borang Aduan

Phoenix LTD Client Complaint Form

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