Formulir Pengaduan

Ini adalah formulir yang harus diisi bila Anda ingin mengajukan pengaduan kepada Phoenix. Untuk bantuan pengisian formulir ini, silakan hubungi salah satu perwakilan layanan dukungan pelanggan kami di [email protected].

Silakan isi formulir dan klik tombol “Kirim Pengaduan Anda” di bawah ini untuk langsung mengirimkan pengaduan Anda dan secara otomatis ke Phoenix LTD. Harap diperhatikan bahwa Perusahaan berhak untuk tidak menerima pengaduan yang dikirimkan dengan cara atau metode lain (misalnya telepon, dll.).

Informasi yang lengkap, terbaru, dan akurat harus diberikan kepada Phoenix LTD untuk tujuan investigasi dan mengevaluasi keluhan Anda. Harap diperhatikan bahwa formulir pengaduan di bawah ini bersifat indikatif dan tidak lengkap. Phoenix LTD mungkin meminta informasi tambahan dan/atau klarifikasi dan/atau bukti terkait Pengaduan Anda. Selain itu, Phoenix LTD dapat meminta Anda untuk mengirimkan kembali formulir pengaduan baru bila diyakini bahwa Anda telah melengkapi dan/atau memalsukan formulir pengaduan Anda.

Phoenix LTD akan berupaya untuk menuntaskan pengaduan Anda berdasarkan itikad baik, kesetaraan, dan mengambil langkah-langkah yang konsisten dengan praktik-praktik yang umum dalam bisnis ini.

Phoenix LTD Client Complaint Form

Part I. Client Details

Fields marked with an asterisk (*) are mandatory.

*Mobile Phone Number (Add country code)

Home/Work Phone Number (Add country code)

*ID or Passport Number (Please enter the number of the document you have provided to the company during the verification of your account)

*Email Address (Please enter the email address you have used to register your account)

*Residential Address: Address, City, ZIP/Postal Code, State/Province, Country

Part II. Complaint Details

*Please provide below the name(s) of the contact person(s) of Phoenix LTD at the time of your complaint:

*Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint.

* When did the issue you are complaining about take place?

* When did you first notice that there might be a problem?

* Have you communicated your complaint to Phoenix LTD and/or its associates?

Please attach together with this form any supporting evidence to your claim that will facilitate the Company's investigation of your complaint.

*I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete.

I Confirm

I acknowledge that Phoenix LTD will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me with a unique reference number. The unique reference number should be used in all your future contact with the Company, the Seychelles Financial Services Authority (FSA) regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within thirty (30) days from today. In case additional information is required, you shall be contacted by one of our officers. If the Complaint is more complex and takes longer than thirty (30) business days to resolve, we will communicate the reasons for the delay. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaint Info'' page for further details on the issue. *

I Confirm

Formulir Pengaduan

Phoenix LTD Client Complaint Form

Situs ini menggunakan cookie.