差价合约(CFD)是复杂的工具,因为使用杠杆而具有快速亏损的风险。您应当考虑自己是否有承受资金亏损的风险的能力。 更多阅读

差价合约(CFD)是复杂的工具,因为使用杠杆而具有快速亏损的风险。 更多阅读


如果您想向 Phoenix 提交投诉,您需要填写这份表格。如果在填写此表格时需要帮助,请通过 [email protected] 联系我们的客户支持代表。

请填写表格并点击下方的「提交您的投诉」按钮,以立即自动提交您的投诉给 Phoenix LTD。请注意,本公司保留不接受以任何其他方式或方法(如电话等)提交投诉的权利。

为了调查和评估您的投诉,您必须向 Phoenix LTD 提供完整、最新和准确的信息。请注意,下方的投诉表格只是指示用途,并非详尽无遗的。 Phoenix LTD 可能会要求就您的投诉提供补充资讯和/或澄清和/或证据。此外,如果 Phoenix LTD 认为您重复提交和/或认为投诉表格有问题,可能会要求您重新提交一份新的投诉表格。

Phoenix LTD 将努力在诚信、公平和采取符合市场惯例措施的基础下解决您的投诉。

Phoenix LTD Client Complaint Form

Part I. Client Details

Fields marked with an asterisk (*) are mandatory.

Part II. Complaint Details

*Please provide below the name(s) of the contact person(s) of Phoenix LTD at the time of your complaint:

*Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint.

* When did the issue you are complaining about take place?

* When did you first notice that there might be a problem?

Please attach together with this form any supporting evidence to your claim that will facilitate the Company's investigation of your complaint.

*I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete.

I acknowledge that Phoenix LTD will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me with a unique reference number. The unique reference number should be used in all your future contact with the Company, the Seychelles Financial Services Authority (FSA) regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within thirty (30) days from today. In case additional information is required, you shall be contacted by one of our officers. If the Complaint is more complex and takes longer than thirty (30) business days to resolve, we will communicate the reasons for the delay. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaint Info'' page for further details on the issue. *