苦情申し立てフォーム

このフォームは、Phoenixに苦情を提出する場合に必要事項を入力する必要があります。このフォームの入力方法に関するお問い合わせは、当社のカスタマーサポート担当者[email protected]にご連絡ください。

下記フォームにご入力の上、「苦情を送信する」ボタンをクリックすると、Phoenix LTD宛てに即時かつ自動的に苦情が提出されます。それ以外の方法（電話等）でお申し出いただいても受付できない場合がありますので、ご了承ください。

お客様は、苦情の調査および評価のため、Phoenix LTDに完全、最新かつ正確な情報を提供する必要があります。以下の苦情申し立てフォームは参考資料であり、完全なものではありません。Phoenix LTDは、お客様の苦情に関して追加情報および/または本人確認情報および/または証拠を要求する場合があります。さらに、Phoenix LTDは、お客様が苦情申し立てフォームを入力および/または改ざんしたと思われる場合、新しい苦情申し立てフォームの再提出を要求する場合があります。

Phoenix LTDは、誠意、公平性、市場慣行と一致した措置を講じることを基本に、お客様の苦情を解決するよう努めます。

Phoenix LTD Client Complaint Form

Part I. Client Details

Fields marked with an asterisk (*) are mandatory.

*Mobile Phone Number (Add country code)

Home/Work Phone Number (Add country code)

*ID or Passport Number (Please enter the number of the document you have provided to the company during the verification of your account)

*Email Address (Please enter the email address you have used to register your account)

*Residential Address: Address, City, ZIP/Postal Code, State/Province, Country

Part II. Complaint Details

*Please provide below the name(s) of the contact person(s) of Phoenix LTD at the time of your complaint:

*Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint.

* When did the issue you are complaining about take place?

* When did you first notice that there might be a problem?

* Have you communicated your complaint to Phoenix LTD and/or its associates?

Please attach together with this form any supporting evidence to your claim that will facilitate the Company's investigation of your complaint.

*I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete.

I Confirm

I acknowledge that Phoenix LTD will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me with a unique reference number. The unique reference number should be used in all your future contact with the Company, the Seychelles Financial Services Authority (FSA) regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within thirty (30) days from today. In case additional information is required, you shall be contacted by one of our officers. If the Complaint is more complex and takes longer than thirty (30) business days to resolve, we will communicate the reasons for the delay. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaint Info'' page for further details on the issue. *

I Confirm

苦情申し立てフォーム

Phoenix LTD Client Complaint Form

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