Formulaire de plainte

Formulaire de soumission de plainte

Voici le formulaire que vous devez compléter si vous souhaitez soumettre une plainte auprès d’Phoenix. SI vous souhaitez vous faire aider pour compléter ce formulaire, contactez l’un de nos représentants du service client au [email protected].

Veuillez compléter le formulaire et cliquer sur le bouton « Soumettre votre plainte » ci-dessous pour soumettre votre plainte immédiatement et automatiquement à Phoenix LTD. Veuillez noter que la Société se réserve le droit de ne pas accepter les plaintes soumises par tout autre moyen ou méthode (par exemple téléphone, etc.).

Des informations complètes, à jour et exactes doivent être fournies à Phoenix LTD pour nous permettre d’enquêter et d’évaluer votre plainte. Veuillez noter que le formulaire de plainte ci-dessous est donné à titre indicatif et non exhaustif. Phoenix LTD peut demander des informations supplémentaires et/ou des éclaircissements et/ou des preuves concernant votre plainte. En outre, Phoenix LTD peut vous demander de soumettre un nouveau formulaire de plainte s’il estime que vous avez mal complété et/ou falsifié votre formulaire de plainte.

Phoenix LTD s’efforcera de résoudre votre plainte sur la base de la bonne foi, de l’équité et en prenant des mesures conformes aux pratiques du marché.

Phoenix LTD Client Complaint Form

Part I. Client Details

Fields marked with an asterisk (*) are mandatory.

*Mobile Phone Number (Add country code)

Home/Work Phone Number (Add country code)

*ID or Passport Number (Please enter the number of the document you have provided to the company during the verification of your account)

*Email Address (Please enter the email address you have used to register your account)

*Residential Address: Address, City, ZIP/Postal Code, State/Province, Country

Part II. Complaint Details

*Please provide below the name(s) of the contact person(s) of Phoenix LTD at the time of your complaint:

*Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint.

* When did the issue you are complaining about take place?

* When did you first notice that there might be a problem?

* Have you communicated your complaint to Phoenix LTD and/or its associates?

Please attach together with this form any supporting evidence to your claim that will facilitate the Company's investigation of your complaint.

*I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete.

I Confirm

I acknowledge that Phoenix LTD will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me with a unique reference number. The unique reference number should be used in all your future contact with the Company, the Seychelles Financial Services Authority (FSA) regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within thirty (30) days from today. In case additional information is required, you shall be contacted by one of our officers. If the Complaint is more complex and takes longer than thirty (30) business days to resolve, we will communicate the reasons for the delay. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaint Info'' page for further details on the issue. *

I Confirm

Formulaire de soumission de plainte

Phoenix LTD Client Complaint Form

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