Formulario de reclamaciones

Este es el formulario que debe rellenar si desea enviar una reclamación a Phoenix. Si desea recibir ayuda para completar este formulario, por favor, póngase en contacto con nuestros representantes de atención al cliente en [email protected].

Por favor, rellene el formulario y haga clic en el botón “Enviar su reclamación” a continuación para enviar su reclamación de inmediato a Phoenix LTD. Por favor, tenga en cuenta que la Compañía se reserva el derecho de no aceptar reclamaciones enviadas mediante ningún otro método o medio (esto es, teléfono, etc.)

Debe proporcionar información completa, actualizada y precisa a Phoenix LTD con el fin de que investiguemos y evaluemos su reclamación. Por favor, tenga en cuenta que el siguiente formulario de reclamaciones es orientativo y no exhaustivo. Phoenix LTD puede solicitar información adicional, clarificaciones y/o pruebas en relación a su reclamación. Además, Phoenix LTD puede solicitarle que envíe un nuevo formulario de reclamaciones si piensa que usted no lo ha completado y/o lo ha falsificado.

Phoenix LTD se esforzará en resolver su reclamación en base a la buena fe y la equidad y, si fuera necesario, tomando medidas de acuerdo con las prácticas del mercado.

Phoenix LTD Client Complaint Form

Part I. Client Details

Fields marked with an asterisk (*) are mandatory.

*Mobile Phone Number (Add country code)

Home/Work Phone Number (Add country code)

*ID or Passport Number (Please enter the number of the document you have provided to the company during the verification of your account)

*Email Address (Please enter the email address you have used to register your account)

*Residential Address: Address, City, ZIP/Postal Code, State/Province, Country

Part II. Complaint Details

*Please provide below the name(s) of the contact person(s) of Phoenix LTD at the time of your complaint:

*Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint.

* When did the issue you are complaining about take place?

* When did you first notice that there might be a problem?

* Have you communicated your complaint to Phoenix LTD and/or its associates?

Please attach together with this form any supporting evidence to your claim that will facilitate the Company's investigation of your complaint.

*I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete.

I Confirm

I acknowledge that Phoenix LTD will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me with a unique reference number. The unique reference number should be used in all your future contact with the Company, the Seychelles Financial Services Authority (FSA) regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within thirty (30) days from today. In case additional information is required, you shall be contacted by one of our officers. If the Complaint is more complex and takes longer than thirty (30) business days to resolve, we will communicate the reasons for the delay. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaint Info'' page for further details on the issue. *

I Confirm

Formulario de reclamaciones

Phoenix LTD Client Complaint Form

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