CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you can afford to take the high risk of losing your money. GOT IT
This is the form you need to fill in if you wish to submit a complaint to Phoenix. For assistance in completing this form, please contact one of our customer support representatives at [email protected].
Please fill in the form and click on the “Submit Your Complaint” button below to submit your complaint right away and automatically to Phoenix LTD. Please be advised that the Company reserves the right not to accept complaints submitted by any other means or method (i.e. telephone, etc.).
Complete, up-to-date and accurate information must be provided to Phoenix LTD for the purpose of investigating and evaluating your complaint. Please note that the complaint form below is indicative and non-exhaustive. Phoenix LTD may request additional information and/or clarification and/or evidence regarding your Complaint. In addition, Phoenix LTD may request that you re-submit a new complaint form if it believes that you have completed and/or falsified your complaint form.
Phoenix LTD will endeavour to resolve your complaint on the basis of good faith, equity and taking measures consistent with market practices.